FortiqX Service Intelligence
Connecting technology, service operations and lifecycle management in one intelligent operational framework.
The Managed Services Portal at the centre of PhasedConnect’s managed services: one view of the estate, one structured route for service, and one basis for lifecycle decisions.
Operational overview
Existing and planned rooms and systems, by location
- Operational
- Needs attention
- Maintenance scheduled
- Planned
Location A
Location B
Location C
Service activity
Recent
- Request raisedRoom B-04
- Maintenance scheduledLocation C
- Firmware review closedLocation A
Customers
Rooms and systems for each customer
- Customer OneRooms, signage and control-room systemsActive
- Customer TwoMeeting rooms and enterprise voiceActive
- Customer ThreeTraining spaces and captureActive
Locations
Sites and the spaces within them
| Location | Type | Spaces | Status |
|---|---|---|---|
| Location A | Headquarters | Meeting rooms, boardroom, signage | Operational |
| Location B | Regional office | Meeting rooms, training | Needs attention |
| Location C | Operations centre | Control room, video wall | Maintenance scheduled |
Rooms
Existing, planned and potential rooms
| Room | Type | Record | Status |
|---|---|---|---|
| A-01 | Boardroom | Existing | Operational |
| A-06 | Meeting room | Existing | Maintenance scheduled |
| B-04 | Meeting room | Existing | Needs attention |
| B-09 | Focus room | Planned | Planned |
| C-01 | Control room | Existing | Operational |
Systems
Special systems and their status
- Video wallLocation COperational
- Signage networkLocation AMaintenance scheduled
- Room booking panelsLocation BOperational
Incidents
Raising and tracking incidents
INC-0001
Camera framing not responding · Room B-04
- SignalReported from the room
- TriageCriticality and scope
- ActionL2, L3 or vendor
- ResolveFixed and confirmed
- LearnRecorded for the trend
Every incident follows the same five-step service methodology.
SLA
Tracking the levels agreed for the estate
Response
Agreed
Resolution
Agreed
Preventive maintenance
Planned
Reporting
Agreed
Service levels aligned with each customer’s requirements.
Reports
Operational and SLA reporting
- Operational reportIncidents, requests and maintenance
- Service level reportAgainst the agreed service levels
- Lifecycle reviewInput to the refresh roadmap
Integrations
Connected technologies, services and platforms
- Collaboration platformsRooms and devices on the customer’s platformConnected
- Device and room monitoringStatus sources for the estateConnected
- Data importExisting inventory brought in at the startConnected
Illustrative interface · sample content
FortiqX Service Intelligence
01 What it brings
Five things a managed estate needs, in one place.
01
Centralised operational visibility
The whole estate — sites, rooms and systems — seen in one view.
02
Structured service management
Every request and incident follows one defined route to closure.
03
Monitoring and support coordination
Signals, engineers and vendors working from the same record.
04
Technology lifecycle oversight
The installed base kept current, so renewal is planned, not forced.
05
Operational intelligence and reporting
Reporting drawn from the service itself, against what was agreed.
02 The operating model
Engineering, service and software, working as one.
PhasedConnect combines specialist engineering and managed service operations with FortiqX Service Intelligence to deliver greater visibility, structured support and lifecycle management across enterprise technology environments.
FortiqX Service Intelligence is a separate offering from FortiqX Secure Communications.
See it against your own estate.
A walkthrough shows how Service Intelligence and our managed services would work for the environment you run.